Designed to define the space· Archival inks — vibrant for up to 100 years· Designed for statement-scale display· Professionally optimized for large-format printing· 1.25″ gallery profile — ready to hang· Museum-grade craftsmanship· Designed to define the space· Archival inks — vibrant for up to 100 years· Designed for statement-scale display· Professionally optimized for large-format printing· 1.25″ gallery profile — ready to hang· Museum-grade craftsmanship·

Refund policy

MB Canvas Return and Refund Policy

Last updated: August 4, 2026

Every MB Canvas artwork and display-system product is made to order. Please review the artwork, material, frame, size, dimensions, and shipping information carefully before placing your order.

Made-to-Order Products

Because our products are manufactured specifically after an order is placed, we do not ordinarily accept returns or exchanges for:

Change of mind
Incorrect size or format selected by the customer
Incorrect frame or material selected by the customer
Color differences caused by screen or device settings
Artwork that does not fit the intended room or wall
Customer-provided address errors
Accidental or duplicate orders that have already entered production

This policy does not limit your rights when an item arrives damaged, defective, materially different from what was ordered, or incorrect.

Order Changes and Cancellations

Production may begin shortly after an order is submitted. We cannot guarantee changes or cancellations after an order has entered production or fulfillment.

A request is not considered approved until MB Canvas confirms the change or cancellation in writing.

If an approved cancellation occurs before production begins, the order will be refunded to the original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

The product arrived damaged
The product has a manufacturing defect
You received the wrong artwork, material, frame, size, or configuration
Pieces are missing from a multi-panel order
The package was delivered but the contents were materially incomplete

Please include:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label when applicable

Do not discard the item or packaging until we have reviewed the claim.

After review, we may provide an appropriate replacement, repair, or refund at no additional cost to you.

Lost Shipments

Contact us if tracking shows no meaningful movement, the carrier reports the shipment as lost, or the order has not arrived within a reasonable period after the estimated delivery date.

We may need to confirm the shipment status with the carrier or fulfillment provider before issuing a replacement or refund.

Approved lost-shipment claims will be resolved through replacement or refund, as appropriate.

Returns Authorized by MB Canvas

Do not send any product back without written authorization.

If a physical return is required because an item is damaged, defective, or incorrect, MB Canvas will provide return instructions and cover reasonable return-shipping costs.

Unauthorized returns may not be accepted or refunded.

Exchanges

We do not offer exchanges for change of mind, room compatibility, or customer selection errors.

An incorrect, damaged, or defective product may be replaced with the product originally ordered. A replacement is not an opportunity to select a different artwork, material, size, frame, or configuration unless MB Canvas expressly agrees otherwise.

Natural Product and Display Variations

Minor variations in color, texture, crop positioning, edge treatment, dimensions, and finish may occur because of manufacturing tolerances, print materials, lighting, and screen calibration.

Room mockups and digital previews are provided for visualization and may not show exact physical scale, texture, or color.

Minor variations that fall within normal manufacturing tolerances are not considered defects.

Refunds

We will notify you when a refund has been approved.

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your financial institution.

Original shipping charges are refundable when required by law or when the refund results from our error, a defective product, or an approved lost-shipment claim.

Promotional and Bundled Orders

When a return or refund involves a bundle, discount, free item, or promotional offer, the refund may be adjusted to reflect the remaining products and the terms of the promotion.

Any required promotional item must also be returned when applicable.